These Terms and Conditions govern the use of the online casino and Sports Betting platform of 5pcom, accessible at 5pcom.click. By creating an account or using any 5pcom service, you agree to all the rules set out in this document. Please read carefully before registering.
Legal Document
This document is legally valid and binding for all registered users of 5pcom.
A quick summary before you read the full document — this does not replace the complete terms
5pcom is exclusively for users aged 18 and over residing in Brazil. One account per person is allowed; registration must use accurate information, and identity verification is required for withdrawals. Duplicate accounts will be closed without prior notice.
All deposits and withdrawals are processed in BRL (R$) via Pix, boleto bancário, credit or debit card, PicPay, Mercado Pago, and TED. Withdrawals are available exclusively via Pix to the account holder's registered key.
Each bonus has specific wagering requirements (rollover), eligible games, and an expiration date. The terms of each promotion are displayed before activation. Bonus abuse will result in immediate cancellation of the promotional balance.
Confirmed bets are final. Odds errors may be corrected before or after event settlement. 5pcom reserves the right to void bets placed at clearly incorrect odds resulting from technical or human error.
Personal data processing fully complies with the LGPD (Law No. 13,709/2018). Your data is never sold to third parties. For details on how data is collected and used, please refer to the 5pcom Privacy Policy.
5pcom offers self-exclusion tools, deposit limits, and time controls. The platform is strictly prohibited for users under 18 and for those under an active self-exclusion. Problematic behavior may result in account restrictions.
Please note: The summary above is for guidance only. The full document below takes precedence in any situation involving conflict or interpretation.
For the purposes of these Terms and Conditions, the following terms have the meanings defined below:
To create an account and use the services of 5pcom, the user must fully meet the following requirements:
5pcom reserves the right to request supporting documents at any time to confirm a user's eligibility. Failure to submit the requested documentation within the defined timeframe may result in temporary suspension or permanent closure of the account.
Each individual may hold only one active account on 5pcom. Creating multiple accounts — whether for technical reasons, to claim bonuses repeatedly, or for any other reason — violates these Terms and results in the immediate suspension of all identified accounts.
The user is solely responsible for the security of their account login credentials on 5pcom — including email, password, and any two-factor authentication codes. 5pcom is not liable for financial losses resulting from the unauthorized sharing of account credentials.
Users must keep their registration details up to date on the platform. Outdated information may delay the KYC verification process and the release of withdrawals. 5pcom may temporarily suspend withdrawals until the information is corrected.
To process withdrawals above certain amounts, or as part of regular security policy, 5pcom may request identification documents such as RG, CPF, proof of address, and proof of ownership of the payment method used. The KYC process is standard on any serious financial platform and is designed to protect the user.
Accounts with no login or transaction activity for more than 12 (twelve) consecutive months may be considered inactive. 5pcom may notify the account holder and, following prior notice, apply an inactivity policy as communicated to the user by email.
All deposits on the 5pcom are processed in Brazilian reais (R$). The accepted deposit payment methods are:
| Method | Minimum | Confirmation | Fee |
|---|---|---|---|
| Pix | R$ 5.00 | Seconds | Free |
| Boleto Bancário | R$ 20.00 | Up to 1 business day | Free |
| Credit/Debit Card | R$ 10.00 | Up to 5 min | Free |
| PicPay | R$ 5.00 | Seconds | Free |
| Mercado Pago | R$ 5.00 | Up to 2 min | Free |
| Bank TED | R$ 50.00 | Up to 2h (business days) | As per bank |
The user confirms that funds deposited at 5pcom are from a lawful source and that the payment method used is registered in their name. Deposits made by third parties are not accepted and may be returned, with any applicable operational costs deducted.
5pcom is not responsible for delays in deposit processing caused by failures in banking systems, card processors, or digital wallets. If a deposit has not been credited after the stated timeframes, the user should contact 5pcom support with proof of the transaction.
The only available withdrawal method on the 5pcom is Pix. Withdrawals are processed exclusively to Pix keys linked to the CPF of the registered account holder. Withdrawals to third-party bank accounts are not permitted.
For a withdrawal to be processed, the user must have completed the identity verification (KYC) process when requested by 5pcom, have no active security holds on the account, and have met the rollover requirements for any bonuses applicable to the balance they wish to withdraw.
5pcom may refuse or suspend a withdrawal in cases of suspected fraud, money laundering, violation of these Terms, or pending KYC documentation requests. The user will be notified by email with the reasons for the refusal and the steps to resolve it.
A 5pcom offers a welcome bonus, reload bonuses, free spins, and regular promotions. Each offer has specific terms displayed at the time of activation. The general rules that apply to all bonuses are:
Always read the specific terms of each bonus before activating it. Any questions about rollover, game eligibility, or expiration can be clarified directly with 5pcom's support team via live chat, available 24 hours a day in Portuguese.
Sports Betting on 5pcom cover sports such as football (Brasileirão Série A and B, Copa do Brasil, Copa Libertadores, qualifiers, and the Brazilian national team), basketball (NBB and NBA), volleyball, MMA/UFC, e-sports (CBLOL, CS2, Valorant), tennis, and other sports available on the platform.
A bet is considered confirmed once the 5pcom system displays the confirmation to the user. Confirmed bets are final and cannot be cancelled by the user, except where the platform makes a pre-match "Cash Out" feature available.
5pcom uses automated systems and trading teams to set available odds. In cases of a clear odds error — whether due to technical or human failure — 5pcom reserves the right to void bets placed at the incorrect odds and return the staked amount to the user's balance, with no profit or loss to the platform.
Bet settlements are based on information provided by official competition sources or the governing body of each sport. In the event of a discrepancy, 5pcom may consult alternative sources to determine the correct result. Settlement errors will be corrected as soon as they are identified and may result in a balance adjustment, either up or down.
In live betting, odds are updated in real time and may be suspended at any moment during an event. 5pcom does not guarantee the continuous availability of live markets during a game broadcast, and may suspend or restrict markets for technical, security, or risk management reasons.
5pcom may set maximum and minimum bet limits per market, event, or user. These limits may vary based on the sport, market, event time, and the user's betting history. Individualized limits may be applied without prior notice as part of risk management.
The casino games available on the 5pcom — including slots, roulette, live casino, blackjack, crash games, and others — operate using random number generators (RNG) certified by independent laboratories, ensuring truly random outcomes.
The return-to-player (RTP) percentage for each game is available in the game's info sheet, accessible before play begins. RTP represents a long-term statistical average and does not guarantee specific results in any individual session. Each game's volatility is also indicated and should be taken into account when choosing games.
In the event of a technical failure during a game session — including connection drops, server interruptions, or provider software errors — 5pcom will apply the partner provider's policy to determine the outcome of the affected round. If the outcome cannot be determined, the wager for that round will be returned to the user's balance.
Games are provided by partner suppliers including Pragmatic Play, NetEnt, Play'n GO, Microgaming, Spribe, Big Time Gaming, Hacksaw Gaming, Yggdrasil, Red Tiger, Push Gaming, Nolimit City, and others. 5pcom is not responsible for any changes made to games by the providers themselves, such as modifications to RTP or game mechanics.
By using the services of 5pcom, the user agrees not to:
Violations of these rules may result in immediate account suspension, balance cancellation, and, in serious cases, referral to the relevant authorities.
A 5pcom believes that gambling should be an entertainment activity. We recognize that for some people gambling can become a problem, which is why we provide tools and resources to support responsible gambling:
Users who have activated self-exclusion may not create new accounts on 5pcom during the exclusion period. Attempting to circumvent self-exclusion violates these Terms and will result in the immediate closure of the new account without any refund.
5pcom is strictly prohibited for users under 18 years of age. Any account found to have been created by a minor will be closed immediately upon identification, with the balance returned to the original payment method after deduction of any winnings obtained.
A 5pcom collects and processes users' personal data in compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018 — LGPD). All data collected is used exclusively for the purposes described in the Privacy Policy, which includes:
Users have the right to access, correct, port, and request deletion of their personal data, as provided under the LGPD. To exercise these rights, contact the 5pcom team at contato@5pcom.click. For complete information on data collection, use, and storage, please refer to our Privacy Policy.
A 5pcom is not liable for:
In the event of a verified platform failure that results in a direct and demonstrable financial loss to the user, 5pcom's liability is limited to refunding the value of the affected bet or deposit, excluding any loss of expected profits or indirect damages.
The user may request the closure of their account at 5pcom at any time by contacting customer support. For accounts with a positive balance, the available amount will be processed for withdrawal via Pix prior to closure, provided that KYC requirements and any active bonus rollover conditions have been met.
5pcom may suspend or close an account immediately, with or without prior notice, in the following cases: violation of these Terms and Conditions; suspicion of fraud, money laundering, or criminal activity; provision of false information during registration or KYC; abusive behavior toward the support team; or any other conduct that undermines the integrity of the platform or other users.
If an account is closed due to a Terms violation, 5pcom reserves the right to hold the account balance until any ongoing investigation is concluded. Balances linked to confirmed fraudulent activity will not be returned to the user.
A 5pcom reserves the right to update these Terms and Conditions at any time. Changes take effect on the date indicated at the top of the document. Users will be notified by email or via an in-platform notice at least 7 (seven) days before any relevant changes affecting user rights come into force.
Continued use of the platform after changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you must close your account before the effective date.
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Federative Republic of Brazil. Any dispute arising from the use of 5pcom or interpretation of this document shall preferably be submitted to amicable resolution between the parties.
If an amicable resolution is not possible, the parties elect the Courts of São Paulo/SP as the competent jurisdiction to settle any disputes arising from this agreement, expressly waiving any other jurisdiction, however privileged it may be.
For questions, complaints, or to exercise any rights related to these Terms and Conditions, please contact 5pcom through the channels below:
Our support team responds in Portuguese and is trained to assist with any matter related to these Terms, including bonuses, withdrawals, identity verification, and responsible gambling.
5pcom's support team is available 24 hours a day, every day of the year — including weekends, holidays, and overnight. You'll never be left without an answer when it matters most.
Free registration in under two minutes, instant deposit via Pix, and your welcome bonus activated automatically. By creating your account, you confirm that you have read and agree to these Terms and Conditions.
Create a Free Account5pcom processes all users' personal data in compliance with the LGPD (Law No. 13,709/2018). Your data is protected by 256-bit SSL encryption and is never shared with third parties without your consent. For more information on how your data is collected and used, please visit our Privacy Policy.